At ArbitrageHub, we strive to provide high-quality educational content, tools, and resources for cryptocurrency arbitrage traders. We understand that sometimes our products or services may not meet your expectations. This Refund Policy outlines our procedures for handling refund requests.
1. Satisfaction Guarantee
ArbitrageHub offers a 100% satisfaction guarantee on all our paid courses, membership plans, and digital products. If you're not completely satisfied with your purchase, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services within the eligible refund period.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Course or Product Dissatisfaction: If you find that a course or digital product does not meet the advertised description or your reasonable expectations
- Technical Issues: If you experience significant technical problems that prevent you from accessing or using our products or services
- Duplicate Purchase: If you accidentally purchased the same product or service twice
- Unauthorized Purchase: If a purchase was made from your account without your authorization
3. Refund Request Timeframe
To be eligible for a refund, you must submit your request within the following timeframes:
- Digital Courses and One-Time Purchases: Within 14 days of the purchase date
- Membership Subscriptions: Within 7 days of the initial purchase or the most recent renewal date
- Consultation Services: At least 24 hours before the scheduled consultation time
Refund requests submitted after these timeframes will be evaluated on a case-by-case basis and may not be eligible for a full refund.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@arbitragehub.com, by phone at +1 (555) 123-4567, or through the "Help" section in your account.
- Provide Order Details: Include your order number, the items you're requesting a refund for, and the reason for your dissatisfaction.
- Documentation: If applicable, provide any supporting documentation (e.g., screenshots of technical issues).
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 3-5 business days of receiving your request.
5. Refund Processing
When a refund is approved, we will process it as follows:
- Refunds will be issued using the same payment method used for the original purchase
- The refund will include the full purchase price of the product or service
- Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account
Please note that some payment methods may charge processing fees that are not refundable by ArbitrageHub.
6. Special Considerations
6.1 Subscription Services
For membership subscriptions and other recurring payment services:
- You may cancel your subscription at any time through your account settings or by contacting customer service
- Cancellation will take effect at the end of your current billing period
- We do not provide prorated refunds for the unused portion of a subscription period after the refund eligibility period has passed
- If you cancel during a free trial period, you will not be charged for the subscription
6.2 Consultation Services
For one-on-one consultation services:
- Cancellations made at least 24 hours before the scheduled time will receive a full refund
- Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee of up to 50% of the consultation price
- If you fail to attend a scheduled consultation without notice, you may not be eligible for a refund
- If the consultant fails to attend or is significantly late, you will be offered a full refund or rescheduling at your discretion
6.3 Digital Downloads and Instant Access Products
For digital products that provide immediate access to downloadable content:
- Due to the instant delivery nature of these products, refund requests will be evaluated based on the specific circumstances
- We may request information about what aspects of the product did not meet your expectations before processing a refund
- Products with clear download tracking may not be eligible for refunds if the content has been substantially downloaded or accessed
7. Non-Refundable Items
The following items and services are generally non-refundable:
- Custom or personalized services specifically created for you
- Subscription fees for periods already completed
- Products or services clearly marked as non-refundable at the time of purchase
- Purchases where there is evidence of fraud or abuse of our refund policy
8. Exchanges and Credits
In some cases, we may offer an exchange or account credit instead of a refund:
- If you are outside the refund eligibility period but have a valid concern
- If you prefer to exchange for a different product of equal or greater value (paying the difference if applicable)
- If technical issues can be resolved but caused significant inconvenience
Account credits have no expiration date and can be applied to any future purchase on ArbitrageHub.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.
The terms of the Refund Policy in effect at the time of your purchase will apply to that transaction.
10. Contact Information
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
ArbitrageHub
123 Trading St
New York, NY 10001
United States
Email: support@arbitragehub.com
Phone: +1 (555) 123-4567